Aster Clinic, Al Qusais(Damascus St.)

Dear Aster Management, First of all, I would like to sincerely thank you for considering the concerns of layman patients. I truly appreciate that Aster Management treats everyone equally, regardless of their background or potential. Last week, I encountered a situation at the Aster Clinic – Damascus location, and I would like to share both my appreciation and my concerns. I would like to express my heartfelt appreciation to Dr. Ashik Sasidharan , Dr. Anusha saini and Nurse Nancy for their excellent behavior, care, and professionalism. All the nurses who attended to me were very kind and compassionate human beings. However, I experienced a lack of proper updates from the frontline team. I also felt that a certain person at the front desk did not handle patients appropriately. Staff members must remember that they are working in the healthcare sector, where most patients approach the clinic already under stress or not in a good mental state. Proper communication, attention, advice, and care can greatly reduce a patient’s anxiety’s. Due to a lack of proper updates and the situation that occurred, I was unable to attend the test on the day of my visit and had to complete it the following day. I strongly believe that the attitude of certain frontline staff can negatively impact the reputation of the department and the management as a whole. During this difficult situation, Mr. Ashfak from the reception assisted me. I understand that he joined Aster only a few months ago, but he handled the situation with remarkable professionalism—better than some who have years of experience in the same department. He is a kind and capable individual who truly fits the role. Later, I was also assisted by Ms. Sophia and Ms. Elby, who joined Ashfak in addressing and resolving my concerns. I sincerely appreciate these three staff members for understanding my situation and finding a solution. It has been several years since I started using Aster’s services. I have consistently received strong support from the management whenever I had concerns. I have met many good-hearted professionals at Aster hospitals and clinics in my locality. However, due to the attitude of a few staff members, the reputation of their department may be affected. I kindly request the management to advise the reception team to approach patients with greater humanitarian consideration and empathy. Such an approach will provide patients with immense relief and strengthen the trust they place in Aster. Thank you once again for your continued support and commitment to patient care. Sincerely, Syam Sudheesh

Google review · Feb 2026

I am very thankful to Dr. Anusree Saraswathy for her excellent care and support. She is very kind, patient, and explains everything clearly. She always made me feel calm and confident during my visits. Nurse Suby is also very caring and helpful. She is gentle, friendly, and always ready to support patients with a smile. I am truly grateful to both of them for their professionalism and compassion. Highly recommended..

Google review · Jan 2026

I had a consultation with Dr. Santhosh at Aster Clinic, Damascus, and I am extremely satisfied. He was very kind, patient, and supportive. I truly appreciate the time he spent with me and his valuable advice. One of the best consultation experiences I have had. I would like to share one suggestion regarding the sample collection procedure. I arrived early and placed my bill in the collection box as instructed, but several patients who came later were called before me. After informing the reception, the issue was resolved. Kindly request the management to review this process to avoid confusion for patients in the future. Overall, a very good experience except this incident 👍

Google review · Jan 2026

Dr. Taj Mohammed Ghouse ( Dentist) treated both me and my daughter, and our experience was excellent. His service was truly exceptional. Even though my daughter was very scared, he was extremely patient and made her feel comfortable before starting the treatment. His kindness and professionalism really stood out. Highly recommended.

Google review · Jan 2026

I have been a patient of Dr. Kingini Bhadran for the past 5 years, and my experience has always been excellent. She is extremely knowledgeable, patient, and takes the time to explain everything in detail, which really helps put you at ease and understand your care clearly. The clinic consistently provides wonderful service. A special mention to Nurse Divya, who has always been incredibly helpful and efficient in coordinating blood tests, insurance approvals, and all related processes. Her support and professionalism make every visit smooth and stress-free. I highly recommend Dr. Kingini Bhadran and the entire clinic team for their dedication and care.

Google review · Dec 2025